Markus Orth Managing Director, Lufthansa City Center travel agency partner GmbH
Lufthansa City Center
Lufthansa City Center are among the largest global travel agency organization swith a successfull and growing market presence since 1991, with constant expansion. The independent franchise system, which promotes miid-sized travel agencies currently (2020) has more than 570 partner offices in Germany and in over 95 other countries worldwide. As a global travel agency network, the LCC Group combines the expertise of a total of 5,300 employees and generates revenues of around six billion euros. In Germany alone, more than 2,400 employees work for 300 Lufthansa City Centers.
The Lufthansa City Center travel agencies are experts in both the holiday and business travel segments. Lufthansa City Center's strong position in the business travel market is based on a consistent quality strategy, innovative products and the highest level of customer satisfaction. In particular, the combination of the latest technology and personal advice (Touch & Tech) with extensive know-how of experienced travel experts is a key pillar in the cooperation with customers. Furthermore, consistent environmental protection, in the form of defined goals and measures, is part of the overall quality standard. The LCC headquarters in Frankfurt uses environmental standards to ensure that environmental goals are implemented and continuously improved in all areas and by all employees.
Sponsoring the following projects
The tourism industry is a major contributor to global warming, accounting for around 8% of all emissions. In order to substantially and measurably reduce the absolute carbon emissions of the industry and also to help customers choose more climate-friendly holidays, Futouris and its members are developing a standard for the calculation of carbon emissions from the individual components of the (tourism) value chain.
Everyone is talking about climate protection! The project of the Futouris travel agencies aims to strengthen and improving the travel agents' awareness and knowledge on sustainability and climate protection. The improved information tranfer intends to encourage customers to choose more climate-friendly travel offers and to offset the CO2 emissions caused by their trips through climate protection projects.
Reducing the plastic waste generated by tourism and improving the recycling of unavoidable plastic waste on Balearic Islands – these are the goals of the industry project "Plastic-free holidays on the Balearic Islands" the Futouris members are implementing together with the Government of the Balearic Islands.
Representative studies such as the F.U.R. Travel analysis show: More and more travelers want information about sustainable travel.
Where does the food that is offered on the buffet come from, how is it produced, is the food on my plate typical for the country? These are questions inwhich more and more travelers are interested.
Food waste measurements in the participating hotel are carried out in cooperation with United Against Waste e.V. and their waste analysis tool. Based on the findings, a set of recommendations will be developed to promote a more responsible handling of food.
Based on the projects „Safari Runner“ and „Life Cycle“ in South Africa the project develops a program of three seminars which teaches travel agents all aspects of sustainable tourism.
In dialogue with the travel industry this project aims at finding ways how to make sustainable travel offers in travel agencies visible and easily bookable.
The members of Futouris e.V. want to develop a more sustainable range of dishes and drinks in hotels and on cruise ships and to promote local supply chains.
Travel agents shall develop a profound understanding for sustainability through personal experiences in the destination. Thus, they can direct and improve their consultation in the travel agency in the sustainable direction.
Futouris helps Juist to reach the climate-neutral status and become a global flagship project with scientific expertise as well as with financial and political support.
The commitment of the Futouris' members in the KAZA - Kavango Zambesi Transfrontier Area- aims at creating a concept for the sustainable development of tourism and improve the marketing possibilities for sustainable lodges.